FAQ

FAQ

How does Eatstro work?
We deliver the freshest ingredients you need to make tasty meals.
All Ingredients are pre-measured and are exactly the right proportions, this reduces waste and makes cooking hassle free. It will also save you money!

We offer two plans, with no commitment or fees, this allows you to cook delicious and creative meals at home. We create the menu, do the shopping for you, then deliver the recipes and pre-measured fresh ingredients straight to your home or office. All you have to do is follow the straight forward recipe, cook and most of all enjoy! You can skip any weeks delivery in advance or cancel at any time.

2-Person Plan
You will receive one delivery each week (either on a Monday, Dublin 1-24 only and Wednesday, Nationwide), the delivery contains three tasty recipes and pre-portioned ingredients for two people. Each week, we have six tasty and creative recipes for this plan, you can view the 6 options online and you choose three. The price for this plan is €9.17 per serving, or €55 per 6 serving delivery.

Family Plan
Our family plan is perfect for a family of four. You will receive one delivery each week (either on a Monday, Dublin 1-24 only and Wednesday, Nationwide) the delivery contains three tasty recipes and pre-portioned ingredients for four people. Each week, we have six tasty and creative recipes for this plan, you can view the 6 options online and you choose three. The price for this plan is €7.50 per serving, or €90 per 12 serving delivery.

Our recipes teach you how to cook and allow you to cook tasty and creative meals on a weekly basis. We provide you with farm-fresh, in season ingredients. Our service allows us to provide you with the freshest ingredients and higher quality produce then your own supermarket, all at a better price.

Where do you deliver?
We deliver nationwide in Ireland.

What day do you deliver?
We deliver Mondays (Dublin 1-24 only) and Wednesdays (Nationwide). Delivery is always free.

Can I choose my recipes?
Yes, you can choose three recipes out of six options each week.

Where do you source your ingredients?
We strive to always provide the highest, freshest quality of food. We work directly with family-run farms and fresh markets who practice sustainable practice. All our meat is 100% Irish.

Do you offer vegetarian options?
Yes, we offer three tasty vegetarian options weekly.

Do you accommodate specific diets or allergies?
We cater for vegetarians. As all of our boxes are prepared in the same processing unit, we don’t recommend Eatstro if you have a serious food allergy.

Do I need to be at home to accept my delivery?
No, we provide refrigerated boxes which contain ice packs and insulated liners to ensure your ingredients will stay fresh for the full delivery day, even if you’re not at home to accept delivery. If you have any specific delivery requirements you can email us at info@eatstro.com

If you live in an area where the box couldn’t be left we recommend the following:

  • Provide us with an address of a helpful neighbour that will be home during the delivery time and we can deliver it to them.
  • Get the box delivered to your workplace.
  • Get the box delivered to a nearby business or shop that won’t mind you picking it up at a later time that day.

What comes in each delivery?
Your Eatstro box contains recipes and all the ingredients you need, perfectly pre-portioned to cook them. Each recipe has a step-by-step process to make cooking as simple as possible.

The only things we don’t deliver is salt, pepper and oil as we assume you will have these.

How long does the food stay fresh?
Our dishes are designed to stay fresh for the week.

We always recommend you cook fish and seafood first to make sure it remains at its peak freshness.

Can I skip my delivery for a certain week?
Yes, you can skip any week. We will need to be notified 5 days before your delivery date. You can skip any week on your ‘Manage Deliveries’ page.

I just signed up what now?
Welcome to Eastro, we are excited to cook with you! Please see our recommended things to do now.

  • You should get familiar with your account
  • Log in to you account and go in to “My Account’ and check delivery information to ensure all your information is correct and up to date. Click on “Manage Deliveries” to choose your menu.
  • Follow-us on Facebook and Instagram and feel free to share pictures of your dishes.

If you have any questions in regards to your account, contact us at info@eatstro.com

When will you charge my card?
Your card will be charged a few days before the delivery date. You will never be charged if you skip a week.

How do I contact Customer Service?
If you have any questions, please contact us at info@eatstro.com

How do I cancel my account?
If you want to cancel your Eatstro account, please email info@eatstro.com. We will need to be notified 5 days before your delivery date.

Will you offer additional plans in the future?
Yes, we are continuously developing new plans but we would also love to hear your feedback, so if you have any recommendations or comments please feel free to let us know at info@eatstro.com