FAQ

FAQ

How does Eatstro work?
We deliver the best quality and freshest ingredients so you can cook tasty, nutritionally balanced meals every week. All ingredients are pre-measured, this means you will receive the exact proportions required for each recipe, this makes cooking hassle free and reduces waste. It will also save you money!

We create the menu, source all the ingredients, then deliver the recipes and pre-measured fresh ingredients straight to your home or office. All you have to do is follow the straight forward step-by-step recipe card, cook and most of all enjoy your tasty masterpiece!

We offer delivery on Monday and Tuesday each week. Monday, Dublin (1-24) and Tuesday, Nationwide.

Our subscription service is extremely flexible meaning you can skip any week, or cancel at any time with no commitment or fees.

Eatstro Plans

We currently offer two plans without any commitment or fees. This allows you to cook delicious and creative meals at home while giving you the freedom to skip any week or cancel anytime.

2-Person Plan
You will receive one delivery per week (either on a Monday, Dublin 1-24 only or Tuesday, Nationwide). Your Eatstro box will contain 3 recipes for two people, the proportioned ingredients and step-by-step recipe cards for each. Each week, we have six delicious recipes for this plan, you can view the 6 options online and you choose up to 3 meals, you can also add on meals for an additional cost. The price for this plan is €8.17 per serving, or €49 per 6 serving delivery.

Family Plan (2 Adults & 2-3 children)

You will receive one delivery per week (either on a Monday, Dublin 1-24 only or Tuesday, Nationwide). Your Eatstro box will contain 3 recipes for 4 people, the proportioned ingredients and step-by-step recipe cards for each. Each week, we have six delicious recipes for this plan, you can view the 6 options online and you choose up to 3 meals, you can also add on meals for an additional cost. The price for this plan is €6.17 per serving, or €79 per 12 serving delivery.

Our recipes teach you how to cook and allow you to cook tasty and creative meals on a weekly basis. We provide you with fresh, in season ingredients. Our service allows us to provide you with the freshest ingredients and higher quality produce than your own supermarket, all at a better price.

Where do you deliver?
We deliver nationwide in Ireland and Northern Ireland.

What day do you deliver?
We deliver Mondays (Dublin 1-24 only) and Tuesdays (Nationwide). Delivery is always free. We will be introducing a Sunday delivery slot very soon.

Can I choose my recipes?
Yes, you can choose your recipes each week. Each standard box has 3 dishes per week, however you can now add additional meals to your box if you wish.

Where do you source your ingredients?
We strive to always provide the highest, freshest quality of food. We work directly with family-run farms and fresh markets who practice sustainable practice. All our meat is 100% Irish.

Do you offer vegetarian options?
Yes, we offer three tasty vegetarian options weekly.

Do you accommodate specific diets or allergies?
We cater for vegetarians. As all of our boxes are prepared in the same processing unit, we don’t recommend Eatstro if you have a serious food allergy.

Do I need to be at home to accept my delivery?
No, we provide refrigerated boxes which contain ice packs and insulated liners to ensure your ingredients stay fresh for the full delivery day, even if you’re not at home to accept delivery. If you have any specific delivery requirements you can email us at info@eatstro.com

If you live in an area where the box couldn’t be left we recommend the following:

  • Provide us with an address of a helpful neighbour that will be home during the delivery time and we can deliver it to them.
  • Get the box delivered to your workplace.
  • Get the box delivered to a nearby business or shop that won’t mind you picking it up at a later time that day.

What comes in each delivery?
Your Eatstro box contains recipes and all the ingredients you need, perfectly pre-portioned to cook them. Each recipe has a step-by-step recipe guide which makes cooking as simple as possible.

The only things we don’t deliver is salt, pepper, oil and milk as we assume you will have these. Sometimes butter or sugar may be mentioned as an additional but if not supplied it is not necessary.

How long does the food stay fresh?
Our dishes are designed to stay fresh for the week.

We always recommend you cook fish and seafood first to make sure it remains at its peak freshness.

Can I skip my delivery for a certain week?
Yes, you can skip any week. You can do this on the ‘Manage Deliveries’ page. Please note: if you wish to skip a week it must be skipped before 10pm, Wednesday before your delivery is due.

I just signed up what now?
Welcome to Eatstro, we are excited to cook with you! Please see our recommended things to do now.

  • You should get familiar with your account.
  • Log in to your account and go to ‘My Account’ and check delivery information to ensure all your information is correct and up to date. Click on ‘Manage Deliveries’ to choose your menu.
  • Follow-us on Facebook and Instagram and feel free to share pictures of your dishes.

If you have any questions in regards to your account, contact us at info@eatstro.com

When will you charge my card?
Your card will be charged a few days before the delivery date. You will never be charged if you skip a week.

How do I contact Customer Service?
If you have any questions, please contact us at info@eatstro.com

How do I cancel my account?
If you wish to cancel your Eatstro account, simply log into your account and there’s a cancellation button on your membership page. Please note: All cancellations must take place before 10pm, Wednesday or you will receive an Eatstro box the following week.

Will you offer additional plans in the future?
Yes, we are continuously developing new plans but we would also love to hear your feedback, so if you have any recommendations or comments please feel free to let us know at info@eatstro.com