FAQ

FAQ

What is Eatstro?

Eatstro delivers fresh ingredients and recipes to chefs of all skill levels. We do the shopping and menu planning so you can just cook and enjoy. 

Pre-measured ingredients make cooking easy and less time consuming. You will also save money!

What comes in each delivery?

Your Eatstro box includes 3 recipes in the standard box along with all the ingredients needed to prepare them (which are perfectly proportioned). Each recipe comes with a step-by–step recipe guide that makes cooking easy.

We don’t deliver salt, pepper or oil, and we assume that you will have milk. Butter and sugar are sometimes mentioned, but they are not required.

Is Eatstro a subscription service?

Yes, we are. Your subscription becomes active when you create an Eatstro account. Regular weekly deliveries begin the week following your Eatstro account opening.

Eatstro subscriptions are flexible and non-binding. You can cancel or pause your subscription online at any moment. You can skip a box at any time (before the cutoff time/date). You have the option to change the meals in your box, your delivery address, and the date your box arrives (before cut-off time).

Where do you deliver?

We deliver nationwide in Dublin City, All Over Ireland and Northern Ireland.

What days do you deliver and what is your cut off times to change my menu, skip an order or pause/cancel my account?

Each week you will be notified by email. In case our welcome email is in your trash folder, make sure you check it before signing up for Eatstro

You will receive 1 box per week on the following day of your choice.

Monday: Dublin (1-24)  / Cut-off time to skip or cancel order: 11am Thursday the week before delivery.

Tuesday: Nationwide / Cut-off time to skip or cancel order: 11am Thursday the week before delivery.

How do I know when to skip an order, cancel my account, or change my menu?

Each week you will be notified by email. In case our welcome email is in your trash folder, make sure you check it before signing up for Eatstro.

When will I be billed?

You pay for your first order upon signup. Once the cut-off time for your second delivery has past, the order will be charged to your credit card. Any time you want to cancel, edit, or skip an order before the cut off time.

What’s the difference between pausing and skipping my subscription?

There are two ways to stop a box from being delivered to you: either by pausing your subscription or skipping a box.

Pausing/cancelling your subscription:

When you pause/cancel your subscription, you cancel all your future orders until you decide to restart them again.

Please remember: You’ll need to pause/cancel your account before the cut off time. If you pause/cancel after this cut off date you’ll still receive your next box (but you won’t receive any more after that, until you reactivate your subscription).

Skipping a box:

When you skip a box, you only cancel that single box. Your regular subscription deliveries resume as usual after the skipped week has passed.

Please remember: You’ll need to skip a box before the cut off time. If you skip after this cut off date you’ll still receive your next box.

How do I cancel my account?
If you wish to cancel your Eatstro account, simply log into your account and there’s a cancellation button on your membership page.

Please remember: You’ll need to cancel a box before the cut off time. If you cancel after this cut off date you’ll still receive your next box.

How do I cancel my account?

If you wish to cancel your Eatstro account, simply log into your account and there’s a cancellation button on your membership page.

Please remember: You’ll need to cancel a box before the cut off time. If you cancel after this cut off date you’ll still receive your next box.

How do I contact Customer Service?

If you have any questions, info@eatstro.com is our email address.

What food plans are currently available and how much do they cost?

Two plans are currently available: one for 2 adults, and one for 3 children (2 adults & 3).

2-Person plan

  • Each week you will receive one delivery. You will receive 3 meals for two people using the same proportions. Step-by-step instructions for creating your own recipe cards.
  • This plan costs EUR8.70 for each serving or EUR52 for 6 servings.

Family Plan (2 adults & 2-3 kids)

  • One delivery will be sent per week. You will receive 3 meals, each for 2 adults and 3 children. Follow these simple steps to make your own recipe cards. This plan costs EUR6 per serving or EUR72 for 12 servings.

How can I select my recipes? 

After you have signed up to Eatstro, you can pick your weekly recipes. Simply click the Manage Deliveries button. And if you want you can add more than 3 meals to your standard box!

How much does it cost to add additional meals to my box?

Additional meals can be ordered for EUR12 per person and EUR18 per family. If you’d like, you can order up 8 meals per week.

Do you offer vegetarian options?

We offer delicious vegetarian options each week.

Do you accommodate specific diets or allergies?

We cater for vegetarians. We don’t recommend ordering Eatstro if you have a severe food allergy. Our facility processes milk, egg, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans, celery, lupin, molluscs, mustard, nuts, sesame seeds, soys and sulphur dioxide. Always check the ingredient packaging in your delivery to confirm allergen information, as we occasionally need to replace an item with an alternative to ensure high quality.

Do I need to be at home to accept my delivery?

No, we provide refrigerated boxes which contain ice packs and insulated liners to ensure your ingredients stay fresh for the full delivery day, even if you’re not at home to accept delivery. If you have any specific delivery requirements you can email us at info@eatstro.com

How long does the food stay fresh?

Our dishes are designed to stay fresh for the week. We always recommend you cook fish and seafood first to make sure it remains at its peak freshness.

Are the ingredients sustainable?

We strive to always provide the highest, freshest quality of food. We work directly with family-run farms and fresh markets who practice sustainable practice. All our meat is 100% Irish.