FAQ

FAQ

What is Eatstro?

Eatstro is a fresh ingredient and recipe delivery service that helps chefs of all levels cook incredible meals at home. We take care of the menu planning and shopping (providing you with fresh, locally sourced ingredients in pre-measured quantities), so all you have to do is cook and enjoy.

As all ingredients are pre-measured, this makes cooking hassle-free and reduces waste. It will also save you money!

What comes in each delivery?
Your Eatstro box contains 3 recipes and all the ingredients you need, perfectly pre-portioned to cook them. Each recipe has a step-by-step recipe guide which makes cooking as simple as possible.

The only things we don’t deliver is salt, pepper, oil and milk as we assume you will have these. Sometimes butter or sugar may be mentioned as an additional but if not supplied it is not necessary.

Is Eatstro a subscription service?

Yes we are. When you open a Eatstro account, your subscription is active. This means regular weekly deliveries start from your first delivery day.

A Eatstro subscription is super flexible with no commitment. It can be paused or cancelled online at any time. A box can be skipped easily whenever you need to (before the cut-off day). You can change the size of your box whenever you like, as well as your delivery address and the day your box arrives (before the cut-off day).

Where do you deliver?
We deliver nationwide in Ireland and Northern Ireland.

What days do you deliver and what is your cut off times to change my menu, skip an order or pause/cancel my account?

You will receive 1 box per week on the following day of your choice.

Monday: Dublin (1-24)  / Cut-off time to skip or cancel order: 11am Thursday the week before delivery.

Tuesday: Nationwide / Cut-off time to skip or cancel order: 11am Thursday the week before delivery.

Thursday: Dublin (1-24) / Cut-off time to skip or cancel order: 11am Monday the week of delivery.

Friday: Nationwide / Cut-off time to skip or cancel order: 11am Monday the week of delivery.

How will I remember to update my menu, skip an order or cancel my account?

You will receive an email each week to remind you. When you sign up to Eatstro be sure to check your junk/trash folder incase our welcome email goes in there.

When will I be billed?

When you sign up to Eatstro, we will take the payment for your first box straight away. After this, you’ll be billed for each order once the cut off time has passed. You can edit, skip or cancel your order any time before this time.

What’s the difference between pausing and skipping my subscription?

There are two ways to stop a box from being delivered to you: either by pausing your subscription or skipping a box.

Pausing/cancelling your subscription:

When you pause/cancel your subscription, you cancel all your future orders until you decide to restart them again.

Please remember: You’ll need to pause/cancel your account before the cut off time. If you pause/cancel after this cut off date you’ll still receive your next box (but you won’t receive any more after that, until you reactivate your subscription).

Skipping a box:

When you skip a box, you only cancel that single box. Your regular subscription deliveries resume as usual after the skipped week has passed.

Please remember: You’ll need to skip a box before the cut off time. If you skip after this cut off date you’ll still receive your next box.

How do I cancel my account?
If you wish to cancel your Eatstro account, simply log into your account and there’s a cancellation button on your membership page.

Please remember: You’ll need to cancel a box before the cut off time. If you cancel after this cut off date you’ll still receive your next box.

How do I contact Customer Service?
If you have any questions, please contact us at info@eatstro.com

What food plans are currently available and how much do they cost?

We currently offer two plans, one for 2 adults and another for families (2 adults & 2/3 children).

2-Person Plan

  • You will receive one delivery per week. The proportioned ingredients for 3 meals of your choice for 2 people. Easy step-by-step recipe cards to follow.
  • The price for this plan is €7.50 per serving, or €45 per 6 serving delivery.

Family Plan (2 Adults & 2-3 children)

  • You will receive one delivery per week. The proportioned ingredients for 3 meals of your choice for 2 adults and 2/3 children. Easy step-by-step recipe cards to follow. The price for this plan is €5.41 per serving, or €65 per 12 serving delivery.

Can I choose my recipes?
Yes, you can choose your recipes each week. Each standard box has 3 dishes per week, however you can now add additional meals to your box if you wish.

How much does it cost to add additional meals to my box?

The cost to add additional meals is €12 for 2 people and €18 for families. You can order up to 8 dishes per week if you wish.

Do you offer vegetarian options?
Yes, we offer four tasty vegetarian options weekly

Do you accommodate specific diets or allergies?
We cater for vegetarians. We don’t recommend ordering Eatstro if you have a severe food allergy. Our facility processes milk, egg, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans, celery, lupin, molluscs, mustard, nuts, sesame seeds, soys and sulphur dioxide. Always check the ingredient packaging in your delivery to confirm allergen information, as we occasionally need to replace an item with an alternative to ensure high quality.

Do I need to be at home to accept my delivery?
No, we provide refrigerated boxes which contain ice packs and insulated liners to ensure your ingredients stay fresh for the full delivery day, even if you’re not at home to accept delivery. If you have any specific delivery requirements you can email us at info@eatstro.com

How long does the food stay fresh?
Our dishes are designed to stay fresh for the week. We always recommend you cook fish and seafood first to make sure it remains at its peak freshness.

Where do you source your ingredients?
We strive to always provide the highest, freshest quality of food. We work directly with family-run farms and fresh markets who practice sustainable practice. All our meat is 100% Irish.